Introduction
Welcome to our energy platform. we are committed to protecting your personal data, telemetry logs, and privacy rights. this policy outlines how we collect, process, and safeguard information when you interact with our ev battery software, energy management systems, and web interfaces.
Information We Collect
We collect data to deliver optimal battery intelligence, system diagnostics, and customer support. this includes:
- Contact information: Name, corporate email address, phone number, and organization details provided via inquiry forms.
- Technical & system telemetry: Battery system performance logs, telemetry metrics, bms status, operating temperatures, and connected grid data.
- Website usage metrics: Ip address, browser specifications, device operating system, and interaction analytics collected through technical cookies.
How We Use Your Information
We utilize collected data to optimize battery hardware performance and refine software architecture. specific usages include:
- Monitoring and improving battery cell performance, thermal algorithms, and bms accuracy.
- Processing enterprise inquiries, technical support tickets, and hardware quote requests.
- Delivering critical firmware update notifications and security patch alerts.
- Analyzing system telemetry to optimize energy efficiency and grid integration models.
How We Protect Your Information
We implement enterprise-grade security architectures to ensure maximum safety for your energy data. all telemetry and personal data are safeguarded with end-to-end encryption protocols, secure socket layers (ssl), and strict role-based internal access controls to prevent unauthorized access, loss, or disclosure.
Sharing Your Information
We do not sell, rent, or trade your personal information or proprietary fleet telemetry data. limited sharing occurs strictly with trusted technical partners, cloud infrastructure providers, and regulatory authorities when legally mandated to operate our software platform.
Cookies and Tracking Technologies
Our website uses functional cookies to enhance browsing navigation, remember your session preferences, and measure web platform traffic. you can manage or disable cookie preferences directly within your local web browser settings.
Your Privacy Rights
Depending on your geographical region, you hold rights regarding your personal and technical data. this includes the right to request data access, demand correction of inaccurate records, request complete data deletion, or restrict automated telemetry processing.
Contact Us
For questions, privacy inquiries, or data access requests regarding our privacy policy, please contact our privacy compliance team:
